Veridian Imaging Solutions (“Veridian,” “we,” “us”) wants you to be confident in every accessory and supply order you place with us. This policy explains how returns, exchanges, and refunds work for products purchased directly from Veridian.
Accessory and Product Returns
Unused, unopened accessories and supplies purchased directly from Veridian may be returned within 30 days of delivery for a refund or exchange. Items must be in their original packaging, unused, and accompanied by proof of purchase (order number or receipt).
Non-Returnable Items
The following are not eligible for return: custom or special-order products, opened or used consumables, items marked as final sale, and equipment that has been installed or integrated into a client’s facility.
Defective or Incorrect Items
If a product arrives defective, damaged, or different from what you ordered, contact us within 30 days of delivery and we will arrange a repair, replacement, or refund at no cost to you, consistent with the warranty terms in our Terms and Conditions of Sale.
Return Shipping
For defective or incorrect items, Veridian covers return shipping costs. For all other eligible returns, the customer is responsible for return shipping costs.
Refunds
Approved refunds are issued to the original payment method within 5–10 business days of receiving the returned item. Where a refund is not possible or appropriate, Veridian may offer store credit or a product exchange instead.
Exchanges
We accept exchanges for accessories and supplies within the same 30-day window, subject to product availability.
Equipment, Installations, and Custom Orders
Sales of digital X-ray systems, DR panel installations, retrofits, and related professional services are governed separately by our Terms and Conditions of Sale, including the applicable warranty period (one year from installation completion) and acceptance terms. These are not subject to the retail return process described above.
How to Start a Return
To begin a return or exchange, contact our team with your order number and reason for return:
- Email: hello@veridianimaging.com
- Phone: (302) 391-6980
- Time: Mon – Fri, 8:00 AM – 6:00 PM ET
- Address: Veridian Imaging Solutions, 950 Ridge Rd, Unit D-14, Claymont, DE 19703
Questions
For any questions about this policy, please reach out using the contact information above. This policy is governed by the laws of the State of Delaware, consistent with our Terms and Conditions of Sale.
